File a Claim
File a Claim
We’re here to help resolve any issues related to your bookings or services. If you’ve experienced a problem with a flight, hotel, tour package, or any part of your QausainGo experience, please complete the form below or contact our support team.
Types of Claims You Can File
- Flight Delays or Cancellations
- Hotel Booking Issues (e.g., no-show, overbooking, poor conditions)
- Missed Transfers or Tour Service Failures
- Refund or Rebooking Requests
- Travel Insurance Claims
- Lost Documents or Visa Service Delays
What Happens Next?
- Acknowledgment: You will receive a confirmation email once your claim is submitted.
- Review: Our support team will review your case within 5–7 business days.
- Resolution: We may contact you for further information or provide a resolution/refund depending on the nature of the issue and our policy.
Need Urgent Help?
If your matter is time-sensitive, please contact our 24/7 customer care:
- 📞 Hotline: +234 803 359 1010
- 📧 Email: claims@qausaingo.com
Important Notes
- Claims must be submitted within 14 days of the incident.
- All refunds and compensation are subject to the terms and conditions of the respective service providers.
- QausainGo acts as a facilitator and will advocate on your behalf with third-party vendors where applicable.
